Cancellation fee works as a compensation for the delivery partner who accepts an order and has made an effort to travel to the pick-up location. The amount will be passed to them to cover their petrol and labor costs.
The cancellation fee will be imposed if you cancel an on-demand order after 5 min upon a delivery partner acceptance, and within 2 hours of the expected pick-up time for scheduled orders.
If you believe the cancellation fee is charged wrongly, please submit the request form to request for a waiver.