In-app Call Button Clicking the call button to contact merchants and customers whenever is needed
Note Check out the special requirements or instructions in the "Note" given by merchants
Check the Order ID Please check your Order ID with the merchant before taking the food to prevent extra delivery or compensation
To Be On Time Please arrive at the pick-up point and drop-off point on time to prevent penalties. For special situations, please contact our customer service via the in-app chat function. Our agent will manage accordingly.
Actions to take when eaters are unreachable Please contact the merchant from the MilkRun app about what to do. You can typically leave the food order at the guardhouse, or in front of the doorstep, upon confirmation with merchants. Please contact our customer service for other instructions.